![]() ![]() SME lenders fared better than their personal lending counterparts in keeping revenues above the line in 2020, with those run on a SaaS core achieving annual loans growth rate of 7%. In contrast, their SaaS-powered counterparts saw a much shallower drop from 52% to 44% over the same period. The most stark difference in growth was visible in the personal lending sector, with traditional upper tier lenders seeing their loan growth sink from 3% in 2019 to -22% in 2020. Use of a SaaS platform offers a comparative reduction in core operating expenses, allowing extra funds to be redirected into product innovation - which drives a better customer experience - while building resilience for banks that helps them retain and attract new customers.”Ī U-shaped recovery was evident among SaaS-powered financial institutions across personal lending, SME lending and neobank segments. ![]() What’s more, the benefits of adaptability are inexpensive. ![]() This was followed by a steep return to form in 2021, with SaaS FIs achieving 34% growth versus just 10% growth among their non-SaaS peers.īen Thomas, Head of Customer Value at Mambu said: “The benchmarking data demonstrates how SaaS technology has aided financial institutions all around the world in developing resilience, protecting them from the most severe economic shocks and enabling them to continue growing in the face of ongoing change. Though growth temporarily dipped, it was still dramatically greater than the rest of the market in 2020: other comparable financial institutions experienced just 1% growth during that year. ![]() In 2019, financial institutions using a true SaaS platform averaged 47% revenue growth, dropping to 14% when the pandemic hit in 2020. The analysis shows that SaaS-powered financial institutions are more resilient, able to better withstand market shocks and return to growth more quickly - as demonstrated during the pandemic period. The Turning turbulence into triumph report examines how personal lenders, SME lenders and neobanks have navigated disruption in the last three years and highlights the ways financial institutions can develop their resilience moving forward. Financial institutions (FIs) that run on a true SaaS platform bounce back from market disruption nearly 2.5x faster than their industry peers, according to new research from cloud banking platform Mambu. ![]()
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